Privacy Policy

Information You Provide Directly

When you request a free flooring estimate, submit a contact form, call our showroom, or email us, we may collect:

• Your name, phone number, and email address
• Your home or project address and ZIP code
• Details about your flooring project (type of flooring, room size, timeline)
• Any additional notes or questions you include in your message

Information Collected Automatically

When you browse csicarpet.com, our servers and third-party analytics tools automatically collect certain technical data, including:

• IP address and approximate geographic location (city/region level)
• Browser type, operating system, and device type
• Pages visited, time on site, and referral source
• Search terms used to find our site

We use the information we collect only for legitimate business purposes directly related to providing flooring services in Chicagoland:

• To respond to estimate requests — schedule a showroom visit or on-site measurement at your home or commercial property.
• To communicate about your project — send quotes, installation schedules, product recommendations, and follow-up messages.
• To improve our website — understand which pages are most helpful and identify technical issues.
• To comply with legal obligations — maintain business records as required by Illinois law and applicable regulations.
• To send occasional service updates — only if you have opted in to hear from us. You may opt out at any time.

Our website uses cookies — small text files stored on your device — and similar tracking technologies. Here is what we use and why:

Essential Cookies

Required for basic site functionality such as form submission and page navigation. These cannot be disabled without breaking core features.

Analytics Cookies

We use Google Analytics to understand how visitors interact with csicarpet.com (pages visited, session duration, traffic sources). This data is aggregated and anonymized. You can opt out using the Google Analytics Opt-Out Browser Add-on.

Advertising & Remarketing Cookies

We may use Google Ads or similar platforms to show relevant ads to visitors who have previously visited our site. These cookies track your visit but do not collect personally identifiable information. You can manage ad preferences at Google Ad Settings.

Managing Cookies

Most browsers allow you to block or delete cookies through their settings. Please note that disabling cookies may affect some website features. For guidance, visit your browser's help documentation or allaboutcookies.org.

To operate our website and business, we work with a limited number of trusted third-party service providers. These partners receive only the data necessary to perform their specific function and are contractually prohibited from using your information for any other purpose.

• Google Analytics & Google Ads — website analytics and advertising. Governed by Google's Privacy Policy.
• WordPress / Hosting Provider — website infrastructure and content management.
• Email / CRM software — for managing estimate requests and follow-up communications.
• Google Maps — for displaying our showroom location. See Google's Privacy Policy.

We do not share your data with flooring manufacturers, material suppliers, or any other parties except where required by law or explicitly permitted by you.

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website (look for "https://" and the padlock icon)
• Limited employee access to personal information on a need-to-know basis
• Regular review of our data collection and storage practices
• Web Application Firewall (WAF) protection on our hosting environment

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you.
• Correction — Ask us to correct inaccurate or incomplete information.
• Deletion — Request that we delete your personal information, subject to our legal obligations to retain certain business records.
• Opt-out of marketing — Unsubscribe from any marketing emails at any time by clicking the unsubscribe link or contacting us directly.
• Do Not Track — Some browsers send a "Do Not Track" signal. We currently respond to this signal by limiting analytics data collection where technically feasible.

To exercise any of these rights, please contact us using the information in Section 10 below. We will respond within a reasonable timeframe, typically within 30 days.

Illinois Residents

If you are a resident of Illinois, you may have additional rights under the Illinois Personal Information Protection Act (PIPA) and related state laws. Please contact us to learn more.

Our website and services are intended for adults seeking residential or commercial flooring services. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has submitted personal information through our website, we will delete that information promptly.

If you believe a child has submitted information to us, please contact us at cs@csicarpet.com.

Our website may contain links to third-party websites — such as flooring brand pages, review platforms, or financing partners. We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies before submitting any personal information.

Clicking a third-party link leaves csicarpet.com, and any information you provide on those sites is governed solely by their own policies.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Policy each time you visit csicarpet.com to stay informed about how we protect your information. Continued use of our website after any changes constitutes acceptance of the updated policy.

Last updated: June 2025

If you have any questions, concerns, or requests regarding this Privacy Policy or how Carpet Services Incorporated handles your personal information, please reach out to us using any of the methods below:

• By mail: Carpet Services Incorporated, 30 W Fay Ave, Addison, IL 60101
• By phone: (708) 222-8200 — Monday–Friday, 9:00am–4:00pm
• By email: cs@csicarpet.com

We are committed to resolving any concerns promptly and transparently. If you feel we have not addressed your concern adequately, you may have the right to lodge a complaint with your state's Attorney General office or a relevant data protection authority.