Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") govern your use of the website located at csicarpet.com ("Site") and all flooring products and installation services provided by Carpet Services Incorporated (CSI), a flooring contractor headquartered at 30 W Fay Ave, Addison, IL 60101 ("Company," "we," "us," or "our").

By accessing the Site, submitting an estimate request, entering into a service agreement, or accepting any product or service from CSI, you ("Customer," "you") acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, please do not use our Site or engage our services.

Services Provided

Carpet Services Incorporated offers residential and commercial flooring products and services throughout the Chicagoland metropolitan area, including DuPage, Cook, Kane, and Will counties and northwest Indiana. Our services include, but are not limited to:

• Supply and installation of carpet, luxury vinyl plank and tile, hardwood, laminate, ceramic tile, and porcelain tile
• Floor repair, re-stretching, refinishing, and replacement
• Subfloor preparation, moisture mitigation, and floor leveling
• Custom area rugs, stair runners, and specialty flooring
• Commercial flooring for offices, retail, healthcare, hospitality, multifamily, and institutional facilities

All services are subject to the availability of materials, scheduling capacity, and site conditions. CSI reserves the right to refuse service at its sole discretion.

Estimates & Quotes

Free estimates are provided as a courtesy and are based on measurements, material selections, and site conditions observed at the time of the estimate. An estimate is not a binding contract or a guarantee of final price.

Estimates remain valid for 30 days from the date of issuance unless otherwise stated in writing. CSI is not obligated to honor expired estimates.

Payments & Billing

Payment terms are specified in your individual service agreement. In general:

• A deposit may be required upon material order to secure scheduling.
• The balance is due upon completion of installation, unless otherwise agreed in writing.
• Accepted payment methods include check, major credit cards, and approved financing through our lending partners. Cash payments require prior arrangement.
• Returned checks are subject to a returned-payment fee in addition to any bank charges.

Overdue balances may be subject to a finance charge of 1.5% per month (18% annually) on the unpaid balance, or the maximum rate permitted by Illinois law, whichever is less. CSI reserves the right to suspend or terminate services for non-payment and to pursue all available legal remedies for collection.

Financing options, where available, are provided through third-party lenders and are subject to credit approval. CSI makes no representations regarding financing approval or terms.

Scheduling & Site Access

Once a service date is confirmed, the Customer is responsible for ensuring:

• Clear, unobstructed access to the work area at the scheduled time
• Removal of furniture, personal belongings, and floor coverings (unless furniture moving is included in your agreement)
• A safe, climate-controlled environment appropriate for material acclimation and installation
• That pets and children are kept away from the work area during installation

If CSI crews arrive and cannot access or safely work in the designated area, a trip charge may apply and the appointment will need to be rescheduled. Rescheduling requests made with less than 48 hours' notice may be subject to a rescheduling fee.

CSI is not responsible for delays caused by circumstances outside our control, including but not limited to material backorders, weather, or building access restrictions.

Warranties & Workmanship

CSI stands behind the quality of our installations. Our workmanship warranty covers defects in installation technique for a period of one (1) year from the date of project completion, subject to the following conditions:

• The flooring has been maintained in accordance with the manufacturer's published care guidelines
• Damage does not result from abuse, neglect, water intrusion, excessive moisture, or abnormal traffic conditions
• Modifications have not been made to the installed flooring by parties other than CSI

Product warranties are governed exclusively by the applicable manufacturer's warranty documentation. CSI will assist Customers in navigating valid manufacturer warranty claims but is not liable for manufacturer defects beyond our workmanship scope.

Limitation of Liability

To the maximum extent permitted by applicable law, Carpet Services Incorporated's total liability to you for any claim arising from or related to our products or services shall not exceed the total amount paid by you to CSI for the specific project giving rise to the claim.

CSI shall not be liable for:

• Indirect, incidental, consequential, or punitive damages of any kind
• Loss of use, business interruption, or loss of profits
• Damage caused by pre-existing subfloor conditions not disclosed prior to installation
• Color or texture variations inherent to natural or manufactured flooring materials
• Damage resulting from Customer's failure to follow post-installation care instructions

Some jurisdictions do not allow the limitation of certain damages, so the above limitations may not apply to you in full.

Website Use

You may use csicarpet.com for lawful purposes only. You agree not to:

• Use the Site in any way that violates applicable federal, state, or local laws or regulations
• Submit false, misleading, or fraudulent information through our contact or estimate forms
• Attempt to gain unauthorized access to any portion of the Site or its related systems
• Use automated tools (bots, scrapers, crawlers) to extract data from the Site without written permission
• Transmit spam, malware, or other harmful content through the Site's communication tools

CSI reserves the right to restrict or terminate access to the Site for any user who violates these Terms or engages in conduct we determine, at our sole discretion, to be harmful to the Site, other users, or the Company.

The Site may contain links to third-party websites for your convenience. CSI does not control, endorse, or assume responsibility for the content, privacy practices, or accuracy of any third-party site.

Intellectual Property

All content on csicarpet.com — including but not limited to text, images, graphics, logos, photography, and page design — is the proprietary property of Carpet Services Incorporated or its content licensors and is protected by U.S. copyright and trademark law.

You may view, print, and download content from the Site for your personal, non-commercial use only. You may not reproduce, republish, distribute, sell, or create derivative works from any Site content without prior written consent from CSI.

The CSI name, logo, and all related marks are trademarks of Carpet Services Incorporated. Nothing in these Terms grants you a license to use our trademarks.

Privacy

Your use of the Site and your engagement with our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site or requesting services, you consent to the data practices described in our Privacy Policy.

We do not sell your personal information to third parties. Information submitted through estimate request or contact forms is used solely to respond to your inquiry and provide requested services.

Changes to These Terms

CSI reserves the right to update or modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Site or our services after any change constitutes your acceptance of the revised Terms.

We encourage you to review this page periodically. For significant changes, we may provide additional notice through the Site or via email to Customers with active accounts or open projects.

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the state and federal courts located in DuPage County, Illinois, and you consent to personal jurisdiction in such courts.

Before initiating formal legal proceedings, both parties agree to make a good-faith effort to resolve disputes informally. Written notice of any dispute should be sent to CSI at the address below. We will respond within 30 days and attempt to reach a mutually satisfactory resolution.

Contact Us

If you have questions about these Terms of Service, please reach out to Carpet Services Incorporated through any of the following channels:

• Address: 30 W Fay Ave, Addison, IL 60101
• Phone: (708) 222-8200
• Email: cs@csicarpet.com
• Hours: Monday–Friday, 9:00 am–4:00 pm

We are committed to transparent, fair business practices and are happy to clarify any aspect of these Terms before you engage our services.